RETURN AND CANCELLATION POLICY
You can exchange or return the products you have purchased from our online shop in our physical stores or via cargo. The return or product exchange requests for the products with damaged original packaging and products that cannot be later purchased by another customer are not accepted. The original invoice and all other copies must be delivered with the product you wish to return. We cannot accept returns for products without an invoice.
There is no return or product exchange available for cosmetics (perfume, nail polish), food (chocolate, tea, coffee, chocolate sets), evening dresses, underwear, swimsuit, bikini, jewelry, book/magazines, and technological products.
For the right of return and/or cancellation to be exercised, the Buyer must select Easy Return button on the website manual to generate their return/cancellation claim.
The shipment fee for the products you want to return is not covered by our company. However you may benefit from our contracted courier company (UPS Cargo) and easily send the products to our specified return address. The shipment fees and related costs for returns belong to the buyer. Returns with cash on delivery shipment method will not be accepted.
Our Return Address: Esentepe Mahallesi, Yazarlar Sokak, No:35/2 D:6 Şişli/İstanbul
The product fee shall be refunded to your purchase-related credit card within the legal return period of 10 working days consequent to the product reaching our above-mentioned address and consequent to a detailed inspection by our authorized personnel regarding any problems or deformation including but not limited to misuse. This period starts when we receive the returned products. Our company shall not be responsible for any delays caused by the bank that issued your credit card.
When your return request is approved, you will be notified with an email. If your return request is not approved as a result of the inspections to be performed by our authorized personnel, the product(s) you have submitted for return will upon your choice either be destroyed or returned with cash on delivery shipment method to the delivery address you have specified by providing the reason for the rejection being forwarded with the related product. You may indicate your choice regarding return or destruction via email request.
You can also return the products you have purchased from our online shop in 14 days starting from the invoice date in Design Market store close to you in Turkey.
For product returns, you must provide the delivery note, gift receipt, or printed invoice with the original product tag on the product in an unused format and as-is with all the accessories that came with the product.